DevOps & IT Service Management
Build & Run: from the project into day-to-day operations. Map a value stream and see how much of the lead time is waiting time — on a case of your own or, if none is to hand, on the Elmsworth Utilities case.
129 €
Launch price — until 31 Oct 2026, then 179 €
One-time payment
You are buying the English version. Videos, exercises and the certificate are in that language. Switch to the German version
* No VAT charged (small-business rule, § 19 German VAT Act).
- Permanent access
- AI learning assistant
- Certificate of completion
- All updates included
What you'll learn
By the end, you'll have
Who is this course for?
Project Managers
Your deliverable is built, but the handover into operations is stuck in approvals, changes and an IT team that fixes incidents on the side. Your deadline depends on it
Scrum Masters
Your team delivers every sprint, and still the result waits weeks for deployment or another department. You want to measure flow outside the team
Leaders
You are asked to approve new positions because everything takes too long, and you want to know first how much of the lead time is waiting time
What an exercise looks like
A genuine excerpt from the course, not a mock-up. You work through a scenario, submit your result to Kai, and get feedback that pushes back where your answer doesn't hold.
- 1Starting pointYou are given the value stream figures for the charge-point application: around 30 working days of lead time, with barely two hours of hands-on work in there. Four departments, each of them fast on its own.
- 2Your taskFormulate a testable improvement hypothesis — if we change X, then metric Y improves from A to B within Z. Plus a measurement plan that works without evaluating individual people.
- 3What Kai checksWhether failure would be visible: how would you know, once the deadline passes, that the hypothesis was wrong? Not whether it sounds ambitious.
A real assessment, unedited, straight from the course player.
You then revise your solution at the points it raises. Only then does the course move on.
Conversation practice with an AI counterpart
Knowing a method is one thing. Defending it in the room is another. Kai plays the other side: Change manager or Head of network operations. Each role has its own interests and won't just give ground. Before the conversation you see the role profile — what this person is measured on, how they come across, and what won't land with them. Afterwards you get a straight debrief: what convinced, and which counter-argument you left unanswered.
A real sponsor conversation, unedited, straight from the course player.
Why not just take a course on a marketplace?
A fair question. There's no shortage of video courses on this subject, often at a third of the price. Three differences that explain the higher price:
Exercises that push back
Kai reads what you've written and follows up wherever the argument is thin. No completion tick for pressing play — a response to your actual work.
One trainer, not a catalogue
These courses come from someone who also teaches this material in the classroom. Your questions reach him in the course community, not a forum with ten thousand other learners.
Written for European project reality
Examples from European projects and governance under EU law rather than US rules — none of it adapted from a US course.
Course content
- Intro: Two Worlds, One Project
- What Is a Service? Core Concepts of ITSM
- ITIL (Version 5) at a Glance
- DevOps in One Sentence
- Building on What You Know: Kanban, Flow and the Road to the Value Stream
- Exercise: Project or Operations?
- Handout: ITSM & DevOps Glossary
- Knowledge Check: ITSM and DevOps Basics
- Outro: Two Worlds, One Shared Picture
Module 1 in detail. The other 7 modules open up in full once you have the course.
Your instructor
Philip Müller
Trainer & Consultant
More than a decade in project management, consulting and training, and a lecturer in project management at the International School of Management. PRINCE2 Agile Expert, AgilePM® v3 Practitioner, PSM II, PSPO, DevOps Master, ITIL 4 Specialist.
And afterwards?
What you produce in the exercises is what Anvio carries forward and keeps traceable in day-to-day work. The tool is currently in a closed beta for companies.
As a course participant you get 60 days of full access to Anvio Pro. You receive the access code by email after your purchase. Anvio is in closed beta and aimed at businesses — you'll be asked for a brief business confirmation when redeeming.
Take a look at Anvio →Frequently asked questions
Ready to get started?
129 € — One-time payment — no hidden costs.
* No VAT charged (small-business rule, § 19 German VAT Act).
Available from 30 September 2026
Already enrolled? Sign in- ✓Permanent access
- ✓AI learning assistant
- ✓Certificate of completion
- ✓All updates included
then 179 €
Available from 30 September 2026